There’s a huge sign in the lobby of the Loop Bally club that reads:
FOR A PROMPT RESPONSE
TO CUSTOMER NEEDS
ASK TO SPEAK WITH YOUR
Now, maybe it’s because we usually visit in the evening, but we’ve never actually seen a Bally manager. Ever. As mentioned previously, the bulletin board features headshots of the personal trainers. And the janitorial staff and security are clearly visible. So why isn’t there a big portrait of the mysterious manager? Also, how will “your manager” promptly respond to customer needs? She better be packing a toilet brush and industrial-strength cleaning chemicals.
Update: We actually have seen the manager at the Loop club. We had presumed she was a personal trainer, as she appears to be the same age as the rest of them. The manager seems to be a very nice person, and she probably wouldn’t hesitate to grab a toilet brush in an emergency.
Enjoy your workout.